1. Where do you ship?
We currently ship nationwide across the U.S. You can enjoy authentic West African groceries no matter where you live.
Orders:
- International orders usually take between 7 to 16 days from the date of purchase. Please bear in mind that international shipping times may fluctuate due to customs procedures and varying delivery schedules in the destination country.
Shipping Process:
- Upon order confirmation and processing, you will receive an email containing your order's tracking information. This will enable you to monitor and track your shipment's progress.
Important Note:
- The estimated shipping times serve as general guidelines. Actual delivery times might be impacted by factors beyond our control, such as customs clearance, local courier services, or unexpected events. Rest assured, we are dedicated to ensuring a smooth shipping experience for our customers.
For specific inquiries or urgent shipping requirements, please reach out to our customer service team at Obremponghome@gmail.com for personalized assistance.
We appreciate your patience and understanding as we work diligently to deliver your orders promptly and securely.
Thank you for choosing Obrempong Home for your purchase.
2. How long does shipping take?
Orders are typically processed within 1–2 business days and shipped via USPS or UPS. Delivery times depend on your location but usually arrive within 3–7 business days.
3. Do you offer delivery or pickup?
We don't offer local delivery at this time, but we do provide shipping across the U.S. If you're in New Jersey, you're always welcome to shop in-store at our Parlin location.
4. What if an item I want is out of stock?
Some items arrive directly from overseas, so availability can vary. If something is out of stock, check back soon or send us a message — we restock popular items regularly.
5. Are your products authentic?
Absolutely. Every product we carry is sourced from trusted African brands and importers we've worked with for years. We only stock items we'd proudly use in our own homes.
6. What is your return policy?
Because many of our products are food items, we do not accept returns for safety reasons. If there's an issue with your order — damaged or missing items — please contact us at OriginalKaneshiemkt@gmail.com within 48 hours of delivery, and we'll make it right.
7. How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link so you can follow it every step of the way.
8. Do you offer wholesale or bulk orders?
Yes! We can accommodate bulk or wholesale requests for certain items. Please email OriginalKaneshiemkt@gmail.com with details about what you need, and our team will follow up.
9. How can I stay updated on new arrivals or promotions?
Follow us on Instagram, Facebook, and TikTok, or sign up for our email newsletter to hear about new shipments, seasonal items, and sales first.